Returns and Refunds

Returns overview

If an item arrives damaged, incorrect, incomplete or not as described, contact Aevum promptly with your order number and clear photos.

Damaged or incorrect items

Aevum will review the issue and, where appropriate, work toward a replacement, refund or another fair resolution.

Change of mind

Books are not always eligible for change-of-mind returns, especially where supplier or fulfilment conditions apply. Contact Aevum before sending anything back.

Return condition

Returned items, where approved, should be unused and in the condition received unless the return relates to damage or fault.

Refund timing

Approved refunds are processed back through the original payment method. Your bank or payment provider may take additional time to show the funds.