Shipping policy

Shipping Policy

Shipping destinations and rates

Aevum Books currently accepts orders for delivery to Australia and New Zealand.

Australia

Standard Shipping — A$9.90 per order.

New Zealand

Tracked International — NZ$12.99 per order.

Order fulfilment

Aevum Books works with Australian and international book distributors, suppliers, fulfilment providers and delivery carriers.

Depending on availability and destination, an order may:

be dispatched directly by Aevum Books;
be dispatched directly by a distributor or fulfilment partner; or
arrive in more than one shipment.

Aevum Books remains the seller and your customer-service point of contact even where a third party dispatches the goods.

Available to Order

Books marked “Available to Order” are available for Aevum Books to source from a supplier but may not be physically held by Aevum Books when you place your order.

Processing and dispatch times can vary depending on supplier availability and the location from which the book is fulfilled.

Available to Backorder

Books marked “Available to Backorder” are not available for immediate dispatch but can be ordered while further stock is awaited from the relevant supplier or publisher.

Backordered books may take longer to dispatch. If a significant issue affects our ability to fulfil your order, we will contact you.

Delivery estimates

Because books may be sourced and dispatched from different locations, dispatch and delivery times can vary between orders. Any timeframe provided by Aevum Books is an estimate unless expressly stated otherwise.

After dispatch, delivery may be affected by the carrier, destination, public holidays and other circumstances outside our reasonable control.

Dispatch time is the period before an item leaves the location fulfilling it. Delivery time is the period after dispatch while the parcel is with the carrier.

Tracking

Where tracking is available, tracking details will be provided after dispatch. There may be a delay between tracking details being issued and the carrier recording the first physical scan.

If tracking has not updated for an extended period or you believe there is a delivery problem, contact us at contact@aevumbooks.com.

Split shipments

Items in the same order may arrive separately where they are supplied from different locations, including where one item is dispatched by Aevum Books and another by a distributor or fulfilment partner, or where part of the order becomes available first.

Receiving only part of an order does not necessarily mean an item is missing. Please check any dispatch or tracking information for additional expected shipments.

You will not be charged additional shipping solely because Aevum Books chooses to split an order into multiple shipments.

Incorrect delivery addresses

Please check your delivery address carefully before placing an order. If you notice an error after ordering, contact us as soon as possible at contact@aevumbooks.com.

We will attempt to correct the address where possible, but a change cannot be guaranteed once processing or dispatch has begun.

Delayed or lost parcels

If a parcel appears to be significantly delayed, lost in transit, or is shown as delivered but cannot be located, contact us with your order number. We will investigate with the relevant fulfilment partner or delivery carrier and assist with an appropriate resolution.

Damaged or incorrect goods

If an item arrives damaged, faulty or incorrect, contact us at contact@aevumbooks.com with your order number and details of the problem. Photographs may be requested where appropriate.

Please refer to our Refund Policy for further information. Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer law.