Shipping policy
SHIPPING POLICY
AUSTRALIAN SHIPPING
Aevum Books currently ships to addresses within Australia.
Standard Shipping is a flat A$11 per order.
Tracking is provided where applicable, and tracking information will be sent to you when it becomes available.
ORDER FULFILMENT
Aevum Books works with Australian and international book distributors to offer our catalogue without holding every title in stock.
Depending on the books ordered and their availability, your order may be:
• dispatched directly by Aevum Books;
• dispatched directly to you by one of our distribution partners; or
• split into more than one shipment.
If Aevum Books chooses to split your order into multiple shipments, you will not be charged additional shipping solely because the order has been split.
AVAILABLE TO ORDER
Books marked "Available to order" are available for Aevum Books to source from our suppliers but may not be physically held by Aevum Books at the time you place your order.
Processing and dispatch times can therefore vary depending on the supplier and the location from which the book is being fulfilled.
AVAILABLE TO BACKORDER
Books marked "Available to backorder" are not currently available for immediate dispatch but can be ordered while we await further stock from the relevant supplier or publisher.
Backordered books may take longer to dispatch than books currently available from a supplier.
If there is a significant issue affecting our ability to fulfil your order, we will contact you.
DELIVERY TIMES
Because Aevum Books sources books from multiple Australian and international suppliers, dispatch and delivery times can vary between orders.
Any dispatch or delivery timeframe provided by Aevum Books is an estimate unless expressly stated otherwise.
Once your order has been dispatched, delivery times may also be affected by the carrier, destination, public holidays and other circumstances outside our reasonable control.
TRACKING
Where tracking is available, tracking details will be provided after your order has been dispatched.
There may occasionally be a delay between receiving tracking information and the carrier recording the first physical scan of the parcel.
If your tracking has not updated for an extended period or you believe there may be a problem with your delivery, please contact us at contact@aevumbooks.com.
SPLIT SHIPMENTS
Books within the same order may arrive separately where they are being supplied from different locations or where part of the order becomes available before the remaining items.
You will not be charged additional shipping solely because Aevum Books chooses to fulfil your order in multiple shipments.
INCORRECT DELIVERY ADDRESS
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at contact@aevumbooks.com.
We will attempt to correct the address where possible, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
DELIVERY PROBLEMS
If your parcel appears to be significantly delayed, lost in transit, or is shown as delivered but cannot be located, please contact us at contact@aevumbooks.com with your order number.
We will investigate the issue with the relevant supplier or delivery carrier and assist with an appropriate resolution.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, faulty or incorrect, please contact us at contact@aevumbooks.com with your order number and details of the problem.
Photographs may be requested where appropriate to help us investigate the issue.
Please refer to our Return and Refund Policy for further information.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
CONTACT
For questions about shipping or an existing order, contact Aevum Books at:
contact@aevumbooks.com