Refund policy

Refund and Returns Policy

Change of mind

Aevum Books does not voluntarily accept returns or exchanges, or provide refunds, solely for change of mind unless applicable law requires otherwise. This includes where you ordered the wrong item, no longer want the item, find it cheaper elsewhere, or decide it is no longer suitable for your needs.

Damaged, faulty, incorrect, not-as-described or missing items

If an item arrives damaged, is faulty, is incorrect, or is not as described or is missing after all expected shipments for your order have been delivered, contact us at contact@aevumbooks.com with your order number and details of the issue.

Where an order is being delivered in separate shipments, an item is not considered missing while another expected shipment is still in transit.

Photographs may be requested where appropriate to help us assess damage, a fault or an incorrect item.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include a replacement, refund or another remedy required by law.

Aevum Books will bear or reimburse reasonable return costs where required by applicable consumer law.

Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@aevumbooks.com.

We will attempt to stop the order where possible. However, supplier processing may begin quickly, so cancellation cannot be guaranteed once processing or fulfilment has begun.

This operational limitation does not exclude, restrict or modify any mandatory cancellation right, consumer guarantee, remedy or other right that applies to you.

Returns

Contact Aevum Books before returning anything so that we can assess the issue and provide the appropriate return instructions.

Do not send goods directly to a distributor, supplier or fulfilment partner unless Aevum Books specifically instructs you to do so.

Refund Timing

Approved refunds are generally issued to the original payment method used for the order unless another method is required by law or agreed with you.
After Aevum Books processes a refund, your bank, card issuer or payment provider may take additional time to make the funds available or display the refund in your account.

Consumer rights

Australian customers retain all rights and remedies that cannot lawfully be excluded under the Australian Consumer Law.

New Zealand customers retain any mandatory rights and remedies that apply under New Zealand consumer law.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer law.