Refund policy

Returns & Refunds

Change of mind

Aevum Books does not accept returns, exchanges or provide refunds for change of mind. This includes where you have ordered the wrong item, no longer want the item, find the item cheaper elsewhere, or decide that the item is no longer suitable for your needs.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us at contact@aevumbooks.com with your order number and details of the issue. Photographs may be requested where appropriate to help us assess damage or an incorrect item.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, refund or another remedy required by law.

Please contact us before returning an item so that we can provide the appropriate return instructions. If a product is confirmed to have a problem, reasonable return costs will be reimbursed where required under the Australian Consumer Law.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@aevumbooks.com. We will attempt to cancel the order where possible. However, because some orders are sent to our suppliers for processing shortly after they are placed, we cannot guarantee that an order can be cancelled once processing or fulfilment has begun.

This cancellation policy does not limit any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.